Well... Kazuma USA has gone and done it again they have just put me out of business. They changed there policy on selling of parts (without even informing me) and will no longer sell me any parts as a dealer ... I can buy them at retail though. I just had to fill orders for parts where it actually sold them for less that it cost me to buy them!! For 2 years I have built up a business based on what Kazuma was lacking ... GOOD parts support, Good tech information with fixes for the problems with the mammoth, along with LIVE phone support. I concentrated on the parts side instead of fighting with cut price sellers, although I still sold a few machines. So now with out access to parts I can no longer help the frustrated people that call me daily that are getting no support from other so called "Dealers".
So unless they change their mind I'm gone ... and I too can no longer recommend Kazuma, not because they are a totally bad machine but because the Company behind the product DOES NOT STAND BEHIND ONES THAT ARE TRYING TO HELP THEM so why would you buy products if they won't even help the dealers, they are not going to help you the customer!

My suggestion would be unless they change their ways DO NOT BUY KAZMUA PRODUCTS BECAUSE A COMPANY THAT DOES NOT CARE ABOUT THEIR HELPFUL DEALERS WILL NOT CARE ABOUT THE CUSTOMER.

If you guys would like to help you can send an EMAIL to them how stupid they are being

I'm not sure it would do any good .... but just letting them know how much I've helped them by helping you guys ... but it looks like it is over, Aaron

mammoth800parts.com

Copy of the last email I sent to them:

The fact that know one has answered my emails or my requests to talk to Jason show once again that Naruto/Kauzma/Stannic does not care about the people that have supported their products by helping customers with problems, real live product support and parts.

You once again fail to see the importance that of ones like myself of providing this needed support to your products, people want and need to talk to a live person with knowledge of the product.
You fail to see that your product have problems and ones like my self have come up with solutions to these issues, like the cooling system issues, ripping CV boots, major clutch and belt problems, carb and Idling issues, transmission jumping out of gear, water getting in the the wheel bearings, better heat shielding so things don't melt and catch fire etc, etc ..... we have saved your butt with fixes to these and many other problems. I have repaired and rebuilt hundreds of clutches for other customers this has been a major problem, I have shown other dealers how to set up the clutches to fix the problems so they can have happy customers. I don't think you realize how much I have helped you!! What about all the transmission problems that have come up as of late, I have help so many upset people with this problem. I have repaired carburetors that have been sent back to Kazuma and then return to the customer saying that they were repaired or that there was nothing wrong with them when indeed there was. The list goes on........and on.

I take calls and answer emails form hundreds of people a weeks that have brought machines from other dealers that once they have sold a machine they will not help the customer ether because they can't because they don't know how or are simply unwilling. They are very upset and worried that they have just brought a piece of crap, and need a LIVE person to talk to. They tell me that they have emailed "Kazuma" and get no response and are so thankful that I'm willing to help them with their problems and can supply parts when others will not and even though I never sold them a machine.
The people calling me are not just buyers but also your dealers looking for help! I have received calls from Australia, Canada, Africa, looking for answers to their problems. Why can you not see that it is important to have ones like myself that help support your product??? I have built a small business around the support of your product and it has done well because it was very much needed and now because of this new foolish policy you have destroyed my business over night and you just don't care!!!!! I understand you need to have policies in place to deal with issues, but policies should always included exceptions as needed, and the fact that you made a exception to the policy back in June shows that it can be done when needed and why have you changed it again?. Once again exceptions need to be made!!!! Once again I ask you to make a wise business decision and change your policy for those that are HELPING YOU!! I'm not asking for anything more than access to the needed parts at a dealer price that was agreed upon in June.
Once again I ask you to make a wise business decision and change your policy for those that are HELPING YOU! Don't you want happy customers???? Happy customers come back and buy more product!!!!!!

Please do the courtesy of contacting me personally as I have asked you to talk to me, thanks you, Aaron